Refund policy

Return & Refund Policy

Our goal is your complete satisfaction, but because our products are custom-made on-demand, our policy differs from traditional retail stores. Please read the terms below before submitting a claim.
  1. Damaged, Defective, or Incorrect Items
    If your item arrives misprinted, damaged, or defective, or if you received the wrong product, we will gladly issue a free replacement or a full refund.     Timeframe: You must submit your claim within 30 days of the date the product was delivered to you. How to file a claim: Email us at support@noaiinside.com with your order number, a brief description of the issue, and clear photos showing the damage or misprint.
  1. Buyer's Remorse and Size Exchanges
    Because every item is printed individually upon order, we do not accept returns or exchanges for buyer's remorse or incorrect size selection.     Please consult our sizing charts (available on product pages) carefully before placing your order. If you choose to offer a replacement for a size error, a new order will have to be placed at your own expense.
  2. Lost in Transit Packages
    For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Before contacting us, please check with your local post office or neighbors. If it is deemed lost by the carrier, we will cover the costs of printing and shipping a replacement order to you.
  3. Do Not Ship Returns Directly
    Please contact us at support@noaiinside.com before attempting to return any products. We do not accept surprise returns at our corporate address, and unauthorized packages sent back to the fulfillment center may be lost or discarded.

Returns & Refund Policy for Custom Skateboards

All No AI Inside™ skateboards are custom printed to order and cannot be returned or exchanged except in cases of printing error. If the board you receive does not match the design shown at the time of purchase, please contact us at support@noaiinside.com within 30 days of receipt with photos of the issue. We will work with our production partner to arrange a replacement. Boards that are broken, cracked, or damaged through use cannot be returned — this is consistent with industry standards for skateboard decks, which are subject to stress and impact in normal use. Shipping costs are non-refundable.